Frequently Asked Questions

Normally, launching merch means fronting production costs, sitting on inventory you might not sell, and building your own way to sell it. With TMM, none of that lands on you — we set up the page, produce items only as they sell, and handle fulfillment. You get a merch channel and the revenue from it, without carrying the risk.

Pick a product, choose your options, add it to your cart, and check out — same as any other online store.

Message us as soon as you can. If it hasn't gone into production yet, we can usually make the change — once it starts, it's locked in.

Yes, Shopify emails you a confirmation right after checkout.

Check the sizing details on the product page before ordering — fit can vary a fair amount between garment styles, so it's worth a look even if you know your usual size.

Close, but not guaranteed to be exact. Screen calibration and print production both introduce some variation.

Most of them, yes — printed or decorated after you order rather than pulled from a pre-made stockpile.

It depends on the product:

• Production time (since items are made to order)
• Carrier transit to your address
• Order volume, which can add a day or two during busy periods

Once it ships, Shopify sends you a confirmation email with a tracking link, when tracking is available.

Reach out immediately — we can usually fix it before fulfillment starts, but not after.

Send us your order number, a quick description of what's wrong, and a couple of clear photos — we'll take it from there.

Made-to-order and partner-branded items have limited return eligibility since they're produced specifically for you. Anything defective or incorrect is handled separately — see above.

We handle the parts most brands don't want to: planning the collection, launching it, producing and fulfilling orders, and keeping it running.

Head to the Become a Partner page and tell us a bit about your business and what you'd want to sell.